On the evening of Sunday, 2016.11.13, my display suddenly turned greenish = 0 = I suddenly felt I was going to be blind, and I had to renew it for 3 years two weeks ago. I really don't know whether it's lucky or unfortunate.
However, Aunt Zhang's article cannot be supplemented. Then I sent a supplement because I had used an occupational disease and I couldn't preview it because I was unable to do it because of the reading experience.
Now I'm going to open a separate article. I forgive me.
So here I update to everyone the process of selling aliens after sale:
[1]. I saw a list of Dell's service telephones after a long page load, and then found the after-sales 800 phone call (I found that the lamp factory's belief was actually on the second day because it felt like watching the video at night was dangling Turn off ~ Despite saying buy lights to send notebooks) Yes, this is [800 858 0540]. "Hello, this number is not allowed to call. Goodbye."
[2]. So I found 400 phone calls in the past
Yes, this is [400 884 5115], and then when prompted to enter the wrong 11-digit quick service code at the bottom of the machine 2 times, transfer to the artificial service (at the time of the incident was about 10:00 pm), customer service (actually Why don't you guys? Why don't you?!) Tell me that my machine has to call another number, and you have to call [400 884 5115] from [Monday to Friday 8:30~17:30].
[3]. So the process finally got to the point where it was finally going to pass through. Ah Niu was all over at 9:30 in the morning and I dialed the phone.
Remember to select [1] when prompted for commercial [1] or home [2] options. After the customer service (ang ~ or man) added my QQ ~ ~ to give me a list, starting the investigation at night.
Is such that:
Hello, this side need to trouble you back to do the following operations
1. Remove the static electricity from the peripherals, (remove the laptop's battery, adapter, mouse, and other peripherals, long press the power button 20S,) and then reconnect the peripheral boot test;
2. Press F12 continuously when starting up, enter an interface and select an option that starts with Diag. A screen self-check will be performed (if the screen self-test will also be green), Yes will be prompted, and No will select Yes to enter the hardware detection. Results need to take pictures);
3. Is it conditional to connect a monitor to test if it is the same problem?
4. Press F2 continuously to enter BIOS. Check if the BIOS interface is also the same as greenish.
Remarks: Whether the battery is disassembled and watched is built-in, if it is built-in, see if the conditions permit disassembly. Basically, it can be disassembled if it is not a built-in battery
[4]. After testing and uploading the test result map, the next day was Tuesday. During their working hours, the customer service (= = man) sent me a maintenance order and then two emails confirming the dispatch sent to my QQ. mailbox.
[5]. The after-sales engineer man came to give me a call at 10:00 on Wednesday morning. We will change the screen for me in the afternoon. The workday will of course bring back the computer...20 pounds of notebook will go for 20 minutes. To the office ~~ So after a half-hour screen change? I finally didn't need to be blinded. After the blue, it was signed twice to confirm the end of the sale. After the warranty period, it was also free to change screens. By the way, I couldn't disassemble my machine and I couldn't see the machine.
[6]. Received a return mail on Thursday morning~ Multiple choice questions for a long time.
Finally affixed package allowance
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